When gaming goes beyond entertainment, that's when problems begin. At qu9, we believe every user's well-being and peace of mind matters far more than money.
Responsible gaming isn't just about following rules — it's about knowing your limits, keeping a clear head, and treating gaming as a small part of your life. At qu9, we believe a happy, healthy player is the best kind of player.
Online gaming is growing fast in Bangladesh — but it comes with risks. When gaming shifts from entertainment to addiction, it can take a toll on family life, finances, and mental health. qu9 takes this seriously.
The core of responsible gaming is simple — you control the game, not the other way around. The moment gaming feels like it's taking over your life, that's your signal to take action.
Gaming addiction doesn't happen overnight — it builds gradually into a habit. Certain signs, however, can indicate that things are getting out of hand. Head to the self-assessment section below to check in with yourself.
Ask yourself the questions below. If most of your answers are "yes", please seek help.
Do you place more bets to try to recover losses?
Struggling to stop gaming even when you want to?
Are you hiding your gaming from family and friends?
Do you feel restless or irritable when you can't play?
Have you spent money meant for essential expenses on gaming?
Is gaming affecting your work or studies?
If more than 3 of your answers are "Yes", contact qu9 support or use self-exclusion.
You're in control — qu9 gives every user access to these tools.
Set your own daily, weekly, or monthly maximum deposit amount in BDT.
Once you've lost a set amount, your session will automatically end.
Set a limit on how long you play in a single session.
Use this feature if you want to take a short break for a few days.
For those who want a long-term or permanent break from gaming.
Turn this off if you no longer want to receive bonus offers and promotional emails.
To activate these tools, log in to the qu9 app or website and go to Account Settings. You can also set them up by contacting support chat.
Age is strictly verified at registration and during KYC on qu9. No one under 18 is permitted to use the service.
Qu9's system detects unusual gaming patterns and alerts the user.
Our support agents are specially trained in gaming-related concerns and offer help with genuine empathy.
Each game's RTP (Return to Player), wagering conditions, and odds are displayed clearly.
Qu9 promotions never make false promises of "get rich quick" or "guaranteed wins".
Responsible gaming information and reminders are displayed regularly across our platform.
Protect yourself in just a few minutes.
Sign in with your registered mobile number or email.
Tap the profile icon in the top-right corner of the screen.
Go to the "Responsible Gaming" option in Settings.
Choose from a deposit limit, session limit, or self-exclusion — whatever you need.
Enter the amount or duration and tap "Save". Changes take effect immediately.
Decreasing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period.