Qu9 FAQ — Common Questions & Complete Support Guide

No, registration on qu9 is completely free. There is no charge to create an account. Gaming begins with your first deposit.

Each person may only open one account. Multiple accounts are strictly prohibited — if detected, all accounts will be suspended and any bonuses forfeited.

Incorrect details will cause issues during KYC verification and may result in your withdrawal being blocked. Contact support to correct your information — changes will be made after identity verification.

On the login page, click the "Forgot Password?" button. Enter your registered mobile number and request an OTP. Use the OTP to set a new password — the whole process takes up to 3 minutes.

Too many incorrect password attempts will lock your account for 30 minutes. If you need access sooner, contact support chat — your identity will be verified and your account unlocked.

The minimum deposit on qu9 is BDT 500. To claim the 100% first deposit bonus, the more you deposit, the more bonus you receive. For details on the maximum bonus limit, In the Terms & Conditions View.

Your balance typically arrives within 3–5 minutes. If it's delayed, send your transaction ID and a screenshot to support chat. The issue will be resolved within 24 hours.

qu9 does not charge any deposit fees. However, your payment provider may apply their own charges according to their policies.

Yes, KYC (Know Your Customer) verification is required before your first withdrawal. Upload a photo of your National ID or passport. This is also important for your own protection.

The minimum withdrawal amount is BDT 500. To withdraw, go to the Balance section and select your amount and payment method. Bonus balance requires the wagering requirement to be met before withdrawal.

Common reasons include: incomplete KYC, unmet bonus wagering requirements, account verification issues, or suspicious activity. If you're unsure why your withdrawal was declined, ask our support team.

The wagering requirement refers to how many times you must bet your bonus amount before it can be withdrawn. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 20,000 in bets before cashing it out. For more details, in the Terms & Conditions View.

Yes, most bonuses have an expiry date. The welcome bonus generally must be used within 30 days. Free spins and other offers may have different validity periods — check the expiry when you receive any bonus.

Share your referral link. When a friend registers and makes their first deposit using that link, you will receive a BDT 200 bonus. Find your referral link in the "Refer & Earn" section of your account.

Start by checking your internet connection. Clear your browser cache. If you are using the app, restart it. If the problem continues, contact support via chat with your device details and a screenshot.

qu9 offers betting on 20+ sports, including cricket, football, tennis, badminton, basketball, and volleyball. Both live betting and pre-match betting are available. in the Sports section See all.

You may need to allow installation from "Unknown Sources" on Android. Go to Settings → Security → Unknown Sources / Install Unknown Apps and enable it. Then try installing the APK file again. If the issue persists, contact support.

Yes, you can use the same account across your phone, tablet, and computer. However, if you're logged in on multiple devices at the same time, a security verification may be required.

Change your password immediately. If that's not possible, contact support and ask them to temporarily lock your account. Log out of all devices and make sure your internet connection is secure.

Submit an account closure request via support chat or email. If you have a remaining balance, withdraw it before closing. You can also opt for self-exclusion as part of responsible gaming — Find out here।

No, qu9 does not share your personal information with third parties without your consent. To learn more, Privacy Policy Read more.