Qu9 takes your personal data seriously. This policy clearly explains what information we collect, how it is used, and what rights you have.
The core pillars of our data protection approach.
All your data and transactions are protected with bank-grade encryption. No third party can ever access your data.
Your information is stored on secure servers. Access is restricted to authorized personnel only — and all access is logged.
Qu9 never sells your personal information to third parties. That is our commitment.
You can view, correct, or request deletion of your information at any time.
We only collect information that is genuinely needed to provide our services — nothing more.
Qu9 operates in accordance with international data protection standards, ensuring the rights of every user.
By using qu9's services, you agree to this Privacy Policy. If you have any questions, please contact support.
Qu9 collects the following types of information. The purpose behind each is specific and limited.
| Data Type | Example | When it is collected |
|---|---|---|
| Identity Information | Name, date of birth, gender | At the time of registration |
| Contact Information | Mobile number, email address | Registration & KYC |
| Financial information | Payment method type, transaction history | During deposits and withdrawals |
| Technical Information | IP address, device type, browser | During site use |
| Gaming activity | Betting history, game sessions, wins and losses | During gameplay |
| KYC documents | Copy of national ID or passport | During withdrawal verification |
Qu9 never stores your payment account password or full account number.
Qu9 uses your information for the following purposes:
Qu9 obtains your consent before sending marketing emails. You may withdraw that consent at any time.
Qu9 never sells your personal information. However, limited data may be shared in specific circumstances:
We work with third-party providers for essential services such as payment processing, cloud hosting, and fraud detection. These parties may only use your data for the specified purpose and are bound by confidentiality agreements.
Data may be disclosed in compliance with court orders, government investigations, or requests from regulatory authorities.
Only gaming transaction data may be shared with game providers such as Pragmatic Play and Evolution.
All third parties working with qu9 are required to comply with our privacy standards.
The qu9 website and app use cookies and similar technologies. Cookies are small data files stored on your device.
Cookies can be blocked or deleted through your browser settings, though some features may not function as a result.
Qu9 does not retain your data longer than necessary. General guidelines:
Certain data may be required to be retained for a defined period for legal reasons.
As a qu9 user, you have the following rights:
You can request to see what information qu9 holds about you.
You may request correction of any inaccurate or outdated information.
You may request deletion of your data under certain conditions.
You may request that we limit the use of your data for specific purposes.
You can export your data in a machine-readable format.
You may object to the use of your data for marketing purposes.
To exercise any of these rights, contact our support team. We typically respond within 30 days.
Qu9's services are intended for users aged 18 and above. We do not knowingly collect information from minors.
If a parent or guardian discovers that their child has created an account on qu9, please contact our support team immediately. We will close the account and delete all associated data.
If an underage account is identified, it will be closed immediately and all transactions will be cancelled.
Qu9 uses industry-standard security technologies to protect your data:
In the event of a data breach, we will notify affected users as quickly as possible in accordance with regulatory standards.
Qu9 may update this Privacy Policy from time to time. The date of any changes will always be noted at the top of the page.
For significant changes, we will:
Continued use of qu9 after any changes will be considered acceptance of the updated policy.
For questions about the Privacy Policy or to exercise your rights:
To reach qu9's privacy team directly, start a live chat and type "Privacy Request".